Cancellation and Refund Terms
How a charging session can be cancelled and when a refund is made.
This is a courtesy translation. In case of any discrepancy, the Turkish version prevails.
1. Scope
These terms apply to the electric vehicle charging service provided by Asm Dekorasyon Mobilya Granit Mermer İnşaat Sanayi Ticaret Limited Şirketi under the önizşarj brand, together with the Distance Sales Agreement.
2. Cancelling a Session
A charging session can be stopped at any time from the mobile application or from the station screen. Only the energy consumed up to the moment of stopping is charged; no separate cancellation fee is applied.
If the session has not started — that is, if no energy transfer has taken place — no charge is made. Where a pre-authorisation was taken on your card before the session, it is not converted into a collection and the hold is released; depending on your bank it may remain visible on your card for a short time.
3. Cases Where a Refund Is Made
Charging is priced on the energy actually transferred to your vehicle (kWh). A refund therefore concerns the part of the amount collected that exceeds the price of the energy actually transferred.
A refund is made in the following cases:
- A collection was made even though the session could not be started at all due to a device or network fault — the full amount is refunded.
- The session was interrupted by a fault and the amount collected exceeds the price of the energy actually transferred up to the moment of interruption — only the excess is refunded.
- The amount collected does not, for any reason, match the energy actually transferred — the difference is refunded.
- Duplicate collection was made for the same session — the excess collection is refunded.
- A collection was made although no charging service was received at all — the full amount is refunded.
An interrupted session is not on its own a ground for refund. The energy transferred to your vehicle up to the moment of interruption is charged; only an amount charged for energy that was not transferred is refunded.
Since the charging service is performed instantly, there is no right of withdrawal for a session that has been completed correctly. The above cases arise not from a right of withdrawal but from the service not being performed at all or not being performed properly.
4. How to Apply
Applications are made through the support channel in the mobile application, by e-mail to destek@onizsarj.com, or by phone at 0850 358 5858. Please state the session date, station and the amount in question.
Applications are evaluated as soon as possible and the outcome is reported to you.
5. Refund Method and Period
Approved refunds are made to the same card used for payment. After the refund is initiated, the period for the amount to be reflected in your card account depends on your bank's processes; this may generally take 1-3 weeks and is outside our control.
In any case, the refund is made by us within 14 days at the latest from the date of application. This period concerns our execution of the refund; the time for the amount to appear on your card depends on your bank, as stated above.
6. Seller Details
Asm Dekorasyon Mobilya Granit Mermer İnşaat Sanayi Ticaret Limited Şirketi · Yeni Bağlıca Mah. 2243. Sok. No: 2 Öniz Kale, Etimesgut / Ankara, Türkiye
Phone: +90 312 444 92 76 · Call centre: 0850 358 5858 · E-mail: info@onizsarj.com · MERSIS No: 0090022059800016 · Tax Office / Tax No: Etimesgut / 0900220598 · Trade Registry No: 201011
7. Disputes
If you are not satisfied with the outcome, you may apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence, within the monetary limits announced each year by the Ministry of Trade.